Welcome to Bostich Shop’s FAQ page! We’re here to help you with any questions about our premium organizational products, shipping policies, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of organizational products do you offer?
We specialize in high-quality organizational essentials including:
  • Academic Calendars and Planners
  • Appointment Books and Daily Planners
  • Sheet Protectors (Avery® and C-Line® brands)
  • Calendar Bases and Desk Calendars
  • Storage Solutions (Decorative Boxes, Baskets, and Bins)
  • Office Accessories like Electric Pencil Sharpeners
Are your sheet protectors acid-free and archival quality?
Yes! Our premium sheet protectors from Avery® and C-Line® are acid-free and designed to protect your important documents long-term. The antimicrobial options also help prevent the growth of bacteria and mold.
Do you offer academic planners for specific school systems?
Our academic planners follow standard academic calendars, but we recommend checking the specific dates in the product description. If you need custom planners, please contact our customer service team.

Ordering & Account Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch (same 1-2 day processing)
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. Please note that customs fees may apply depending on your country’s regulations. All orders include necessary documentation for smooth customs clearance.
How long does order processing take?
All orders are carefully prepared and quality-checked within 1-2 business days by our Louisville-based team before shipping.
What if I need my planners urgently for semester start?
We recommend choosing our Standard Shipping option for time-sensitive items like academic planners. This provides the fastest delivery timeframe (10-15 business days after dispatch) with reliable carriers (DHL or FedEx).

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your organizational tools. You may return any product within 15 days of delivery if it doesn’t meet your expectations. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Still Have Questions?

Our friendly customer service team is always ready to help you organize your world. Contact us at [email protected] for any additional questions.

Remember: When you’re organized, you’re unstoppable!