At Bostich Shop, we understand that organization requires precision—just like our premium planners and sheet protectors. While we strive for perfection in every order, we know sometimes adjustments are needed. Our Returns & Exchanges policy is designed to be as straightforward as your favorite academic calendar.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • Planners and calendars must not have any markings or writing
  • Sheet protectors and storage solutions must be unopened

Note: For hygiene reasons, we cannot accept returns on C-Line® Antimicrobial Top Loading Sheet Protectors or Electric Pencil Sharpeners unless they arrive defective.

How to Initiate a Return or Exchange

Follow these simple steps to organize your return:

  1. Contact our team within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 1 business day with return instructions
  3. Package your items securely in the original packaging
  4. Ship the return to our Louisville facility (address below) using a trackable method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund:

  • Original payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Please allow 5-10 business days for the refund to appear in your account after processing
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

Need a different planner size or sheet protector quantity? We’re happy to exchange items for the same product in a different style/size (subject to availability). Follow the same return process above, noting that you’d like an exchange in your email.

Damaged or Defective Items

If your academic planner or storage solution arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Return Request Template

To help organize your return request, use this template:

Subject: Return Request for Order #[Your Order Number] Dear Bostich Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Product Name: [e.g., Academic Planner 2024] – Quantity: [Number] – Reason for Return: [e.g., Wrong size, Defective, etc.] [For exchanges, please add:] I would like to exchange this for: [Product Name and Details] Please advise on next steps. I’ve reviewed the return policy and confirm the item(s) meet all requirements. Best regards, [Your Full Name] [Your Contact Information]

Return Address

All returns should be sent to:

Bostich Shop Returns
1042 White Lane
Louisville, US 62858

For any questions about our returns process, don’t hesitate to contact our organization specialists at [email protected]. We typically respond within 1 business day—helping you get back to organizing your world.